how fast is shipping? when will my items ship out?
All orders placed by 3:00 PM EST will ship out the same business day, where as orders placed after 3:00 PM (OR during the weekened) will ship out the next business day.
General Shipping takes between 2-4 business days depending on your location.
International orders and in-state orders have the same policy.
International Shipping takes 3-7 business days depending on your location.
Customs fees are applied on each orders when crossing international borders. Custom fees are dependent on each country. Each customer will be responsible for paying customs. If you refuse to pay custom fees, the items will be returned to Magnolia Fashion Wholesale.
Do you offer drop shipping services?
Currently we do not offer any drop shipping services; All merchandise is sent directly to the business owner.
Can I change or cancel my order?
If your order has not been shipped out just yet, please contact our support team with the correct shipping address. Our team works hard to get every package shipped out within the same day of purchase as quickly as possible and we are unable to make any changes after all items have been sent out.
If we have yet to process your order, a cancellation request may be authorized and approved. Please note that Magnolia Fashion Wholesale does not issue any refunds, if your cancellation is approved you will receive store credit for your purchase.
what is the return policy?
We do apologize if the item you received doesn't meet your standards. Unfortunately, we do not accept any returns or exchanges unless the items were damaged during transit time. In the unlikely event that an item has been damaged, we have multiple ways or rectifying the situation. If the item has been damaged, we will require photo or video proof of the damaged piece. Once we confirm the items are damaged, we will go ahead and contact you with a solution.
For more information on our return policy, click here
My item is damaged, what should i do?
In the unlikely event you have received a damaged item we truly apologize for the inconvenience as this is not a reflection of our company. If your item is in bad condition we will be more than happy to issue a store credit for the item(s) once it has been returned.
If you have received a faulty item please contact our support team.
Contact & Support
HOW CAN I GET IN CONTACT WITH CUSTOMER SERVICE?
You can contact us via email firstname.lastname@example.org, Live Chat, as well as through phone.
For online inquirys call us at (305) 989-3121
For store inquirys call us at (305) 558-9213
how long have you been in the business?
We have been fulfilling your style demands for 5 years and counting!!!
Where are you located?
Magnolia Fashion Wholesale is the leading fashion wholesaler of South Florida, based in Miami.
We are located at 175NW 20TH AVE
CAN I VISIT THE STORE?
Customers are more than welcome to shop in our physical store. Keep in mind that our online and physical store have separate registration processes.
Before coming in we do require the following for Florida Residents:
-An issued State ID
-Copy of Resale Certificate
*There is a minimum purchase quantity of 12 pieces at our physical store*
For our store hours click here
what are your store hours?
Our physical store is open from:
Monday through Friday from 09:00 AM to 05:00 PM
Saturdays: 9:00 AM - 3:00 PM
Can i pick up my order?
You may come pick up your order at least 2 hours after it is placed, to allow time for order processing and packing. Pick up times are from 11AM - 4PM, Monday - Saturday.
why can't i see any prices?
If you're unable to see the prices while being logged into your account, most likely your account has not been approved yet. Reach out to our support team to finish setting up your account!
For new registrations, we ask customers between 1-2 business days for account verification.
Once your account has been reviewed, you will receive an email notification on the status of your account.
If approved, you will have access to our full website, including viewing prices and purchasing merchandise.
If not approved, you will need to follow up with us with the required documentation.
WHY CAN'T I LOG INTO MY ACCOUNT?
If you're unable to log into your account try switching in between browsers. Sometimes our website encounters problems with Safari or other internet browsers; We recommend trying Chrome or Firefox. If the problem persist feel free to reach out to our support team.
If you're unable to log into your account and have already switched between browsers, your password might be outdated. Our support team will be more than happy to send a 'password reset' to your email.
WHY DO YOU ASK FOR MY ID? IS MY INFORMATION SAFE?
We ask for a form of identification to verify that the business documentation sent in is indeed yours. Our annual governmental auditing requires a valid state issued ID or passport filed with every account, as it helps officials identify and control fraudulent activity occurring within businesses. We understand the importance of security and privacy, which is why all your information is stored within our secure database.
HOW CAN I CREATE AN ACCOUNT?
Creating an account with us is simple, first you must submit your contact information as well as your business documentation. Once all the documentation is sent, please allow up to 2 business days for our support team to verify your information and get your approval.
For US and International Customers we do require the following:
-Legal Proof of Business (Examples: Business License, EIN, LLC, Articles of Organization, or Resale License)
-A copy of your ID
For Florida Customers we do require the following:
-2022 Florida Annual Resale Certificate
-A copy of your ID
payment methods & general inquirys
What payment methods do you offer?
We appreciate your interest in our business! As we work to provide the best payment methods for our customers, we currently accept:
Checks, money orders and cash on delivery (COD) are not accepted.
do you offer Shop now Pay later services?
Yes! We now introduce our new Shop now Pay later methods! These services allows our customers to purchase an item now and pay for them in equal installments every two weeks, interest free! The first quarterly payment will be deducted the day of purchase.
For more information on AfterPay click here
For more information on ShopPay click here
For more information on PayPal click here
what sizes do you carry?
We carry sizes Small, Medium and Large and in some styles, OneSize.
We currently offer plus sizes Xtra Large up to 3XL
Our clothing runs true to size, as all items are designed in the U.S. We encourage customers to always check product descriptions for details regarding the material and fit of the item.
For size conversions, measurements and additional sizing details, please refer to our size chart
how is the quality of your clothing?
Magnolia Fashion Wholesale places quality above everything else! We hand pick our styles and outfits with utmost care and strive for exceptional customer satisfaction. Our clothes will always feel and LOOK good.
an item i want is sold out!! will you restock it?
If you are interested in a style that is currently sold out, please send us a text to (305) 989-3121 with your restock request. We will work on getting the style restocked for you!